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Patient Feedback Manual, Version 1.0

Philadelphia, PA : University of Pennsylvania, Treatment Research Institute, 2003, 18p.

Robert F. Forman, PhD (University of Pennsylvania, DV Node), Jonathan Krejci, PhD (Mercer Trenton Addiction Science Center, DV Node), Jeffrey A. Selzer, MD (North Shore Long Island Jewish Health System, LI Node), Donald A. Hantula, Jennifer Sharpe Potter, PhD, MPH (Harvard Medical School, NNE Node), Kirk Brower, MD (Addiction Research Center, GL Node), Grant Grissom, Cynthia L. Arfken, PhD (Wayne State University, GL Node), Theresa Scruton.

This manual was used in CTN Protocol 0016. The feedback system in this manual is designed to help individual clinicians and clinical teams monitor attendence and two factors believed to contribute to attendance: therapeutic alliance and treatment satisfaction. Additionally, this system provides an objective, supportive and hopefully enjoyable way for clinicians and supervisors to work together to improve patient care. The Patient Feedback system is composed of four main components: feedback surveys, feedback reports, feedback newsletters, and team meetings, all of which are detailed in the manual. The Patient Feedback Survey instrument can be downloaded seperately. (Manual, PDF, English, 2003)

Visit Patient Feedback web site:

Keywords: Patient Feedback Survey (PFS) | Patient feedback system | Screening and assessment instruments | Therapeutic alliance

Document No: 86

Submitted by Robert Forman, PhD, Lead Investigator (6/17/2005)

Arfken, Cynthia L. search mail
Brower, Kirk search mail
Forman, Robert F. search mail
Grissom, Grant search
Hantula, Donald A. search
Krejci, Jonathan search mail
Potter, Jennifer Sharpe search mail
Scruton, Theresa search
Selzer, Jeffrey A. search mail
NIDA-CTN-0016 search www
Delaware Valley (Lead) search www
Great Lakes Regional search www
Greater New York (formerly New York search www
New England Consortium (formerly Northern New England) search www
North Carolina search www
Southern Consortium search www

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Supported by a grant from the National Institute on Drug Abuse to the University of Washington Alcohol and Drug Abuse Institute.
The materials on this site have neither been created nor reviewed by NIDA.
Updated 6/2009 --
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